INTRODUCTION

This notice applies across all websites we own and operate and all services we provide, including our online products and any other services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, payment information, support queries and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

WHO ARE 'WE'?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Payapps Limited and all its wholly owned subsidiaries. Our headquarters are in Australia but we operate and have offices all over the world.

HOW WE COLLECT YOUR DATA

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

INFORMATION YOU PROVIDE TO US DIRECTLY:

When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, request a demo, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

INFORMATION WE COLLECT AUTOMATICALLY:

We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible.

Some of this information is collected using cookies and similar tracking technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

INFORMATION WE GET FROM THIRD PARTIES:

The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

HOW WE USE YOUR DATA

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

TO COMMUNICATE WITH YOU.

This may include:

- providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you

- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services

- marketing communications in accordance with your marketing preferences

- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

TO SUPPORT YOU.

This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.

TO ENHANCE OUR WEBSITES AND SERVICES AND DEVELOP NEW ONES.

For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimize your user experience and provide you with more efficient tools.

TO PROTECT.

So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly.

TO MARKET TO YOU.

In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

TO ANALYSE, AGGREGATE AND REPORT.

We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymized analytics and reports, which we may share publicly or with third parties.